2019 was a year of expansion for hospitality worldwide. More people were travelling, as the growing middle class flexed its spending power. Travellers became increasingly discerning as digital platforms gave consumers a greater ability to choose exactly what they wanted from their hotel experience.
But what does 2020 hold for the hospitality sector? This whitepaper identifies five themes, including digital disruptors and the growth of luxury, that will shape the industry over the next 12 months, and beyond.